privacy-policy

This Privacy Policy explains how Revisewyse ("we", "our" or "us") collects, uses, stores and shares personal data when you visit revisewyse.co.uk and use our services as an education book e‑commerce platform. It also explains your rights and how to contact us. Please read it carefully.

1. Who we are

Revisewyse is an online retailer specialising in textbooks, revision guides and exam workbooks for students and teachers. Our website: https://revisewyse.co.uk.

2. The personal information we collect

We collect information you provide directly and information collected automatically when you interact with our site and services.

a) Information you provide

• Account details: name, email address, phone number, billing and delivery addresses.
• Order information: items ordered, order history, payment method details (note: we do not store full payment card data — see below).
• Customer support: messages you send to us, chat transcripts and any attachments.
• Marketing preferences: whether you opt in to newsletters or promotional messages.

b) Information collected automatically

• Log data: IP address, browser type and version, operating system, referral source, pages visited, and timestamps.
• Device and usage data: device identifiers, screen size, click and navigation behaviour.
• Cookies and similar technologies (see Cookies below).

3. How we use your information

We use personal information to:

• Process and fulfill orders, manage returns and refunds, and communicate order status.
• Provide customer support and respond to inquiries.
• Improve and personalise our website, product recommendations and marketing.
• Send transactional messages (order confirmations, shipping notices) and — where you opt in — marketing communications.
• Detect, prevent and address fraud, abuse or security incidents.
• Comply with legal obligations (tax, accounting, anti‑fraud checks).

4. Legal bases for processing (UK & EEA/GDPR users)

Where applicable, we process personal data on one or more of these bases:

• Contractual necessity — to perform the contract when you place an order.
• Consent — where you have given consent for marketing or cookies that are not strictly necessary.
• Legitimate interests — for business operations such as fraud prevention, analytics and improving services (we balance our interests against your rights).
• Legal obligation — where required by law.

5. Cookies and similar technologies

We use cookies, web beacons and similar technologies to operate our site and enhance your experience.

• Essential/strictly necessary: required for core functionality (shopping cart, checkout, account login).
• Performance & analytics: to understand usage and improve the site.
• Functional: to remember preferences and settings.
• Advertising: to deliver relevant ads and measure ad performance.

You can manage cookie preferences through your browser settings and our cookie banner. Disabling certain cookies may affect site functionality.

6. Payments & third‑party payment processors

We use reputable third‑party payment processors (e.g. Stripe, PayPal — or others you choose at checkout) to process payments. We do not store full payment card numbers on our servers. Payment information you provide is processed under the payment provider's privacy policy and security standards (e.g. PCI‑DSS).

7. Sharing your data

We may share personal data with:

• Service providers who perform services on our behalf (payment processors, delivery couriers, email platforms, analytics providers).
• Suppliers, where necessary to fulfil your order (e.g. print distributors or publishers).
• Law enforcement, regulators or other third parties when required by law or to protect our rights.
• Affiliates or in the event of a sale, merger or reorganisation of our business (we will notify affected users where required by law).

Where we share data with third parties, we use contracts and safeguards to protect your information.

8. International transfers

Your data may be transferred to, and stored in, countries outside the UK. Where transfers occur we rely on appropriate safeguards (e.g. adequacy decisions, standard contractual clauses) to protect your personal data.

9. Data retention

We retain personal data for as long as necessary to fulfil the purposes outlined in this policy, to meet legal obligations and to resolve disputes. Typical retention periods:

• Order & transactional records: usually retained for 6 years for tax and accounting purposes (UK requirement).
• Marketing preferences: until you withdraw consent or request deletion.
• Support communications: retained for the period needed to resolve issues and for any applicable limitation period.

10. Your rights

Depending on where you live, you may have rights including:

• Access your personal data and receive a copy.
• Request correction of inaccurate data.
• Request erasure ("right to be forgotten") where applicable.
• Object to or restrict processing in certain circumstances.
• Withdraw consent at any time for processing based on consent.
• Request data portability where applicable.

To exercise your rights, contact us using the details below. We may ask for information to verify your identity before responding to requests.

11. Security

We implement reasonable technical and organisational measures to secure personal data (encryption in transit, access controls, secure hosting). However, no internet transmission is completely secure — please take care when transmitting sensitive information.

12. Children

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13 without parental consent. If you believe we have collected a child's information, please contact us to arrange deletion.

13. Third‑party links

Our site may link to third‑party websites and services. This policy does not apply to those sites — review their privacy policies before providing personal information.

14. Changes to this policy

We may update this policy from time to time. We will publish the revised policy with a new effective date. Significant changes will be communicated where required by law.

This policy was last updated on 29 October 2025. Please consult this page regularly for updates.